INOGENI’s dedication to superior product engineering means exceptionally low RMA rates, highlighting our devices’ robust reliability and durability. Our latest customer satisfaction survey underscores this performance, with clients consistently rating INOGENI as a top-tier choice due to the stability and efficient design of our electronics, which are engineered to streamline installation and optimize operational efficiency.

Return policy for end users

If you purchased your product from an authorized INOGENI partner, please contact the partner directly. Find your local INOGENI Dealer or Distributor.


Return policy for dealers and distributors

Warranty

INOGENI guarantees the products against defects in materials or workmanship under normal use and service for a period of five (5) years after the date of original purchase. During this period, INOGENI will, at its sole discretion, either: a) issue a credit note; b) repair the defective product; c) or replace the defective product with a new, recertified or equivalent product without charge.

The Warranty Period begins on the date of the end user’s original purchase from an authorized dealer or distributor. This warranty extends only to the original end user customer and is not assignable or transferable.

The following Warranty Periods apply:

  • 5 years(1): Products purchased by the end-user after August 1, 2024
  • 2 years: Products purchased by the end-user before August 1, 2024

(1) Exception for USB cable the warranty is 2 years.

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