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Audio Noise

Q.

I have a problem with the audio quality using INOGENI 4K2USB3 4K HDMI to USB 3.0 Converter on a computer that is running Windows 7. There is a lot of random audio noise during audio playback. Computer hardware. (Intel Core i5-3470 CPU 3.20 GHz, 8GB RAM, 64bit OS)

A.

Is your microphone level is at 100%? You can check by doing a right click on your volume icon at the bottom right corner and selecting Recording devices.

Then, choose the Recording tab, right-click on the INOGENI device and select Properties.
In the Level tab, you can change the level to an optimal one in order to cancel the noise.

Attached is a custom firmware that you can use with the INOGENI Control App. It will change your audio device to a standard “Digital audio interface” instead of a microphone. The input level will be acceptable even at 100%. This digital audio interface will be added to the next official firmware release.

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