Return policy for end users

If you purchased your product from an authorized INOGENI partner, please contact the partner directly. Find your local INOGENI Dealer or Distributor.


Return policies for dealers and distributors

Warranty

INOGENI guarantees the products against material defects in materials or workmanship under normal use and service for a period of two (2) years after the date of original purchase. During this period, INOGENI will repair or replace, at INOGENI’s option, a defective product with a new or recertified or equivalent product without charge.

Defective and damaged products

Any defective or damaged product(s) must be returned to INOGENI. Return Material Authorization (RMA) is required for all return(s). Please contact support@inogeni.com for an RMA number and instructions for defective or damaged product(s). All products returned with a valid RMA number will be evaluated. Issuing an RMA number does not guarantee credit. If INOGENI considers a product to be defective and still under warranty, we will, at our discretion, repair, replace the product or credit your account.  If INOGENI determines after evaluation that a returned product is free of defects, not originally defective (poor out-of-box), or that the malfunction is the result of damage or misuse by the user, the product will be returned to the buyer with the applicable fees. The product(s) must be returned with all components sold with the device.

For products accepted for reasons other than a defect or error on the part of INOGENI, a standard 15% restocking fee will be charged. INOGENI must receive the product within 30 days of the invoice date. Product(s) must be returned in their original unaltered box (including an intact UPC code and SN code), including all packaging materials, manuals, and accessories, and in a condition that could be sold as new. The retail value of any free items you keep will be deducted from your refund. The shipping charges are not refundable. The return shipping cost is at the customer’s expense.

Shipping and export information

INOGENI is based in Canada. If you are not familiar with the export process from your location to Canada, please contact us before creating your shipment. INOGENI is not responsible for export/import fees if the export documents are not completed correctly. The package(s) will be refused and returned to the buyer if we must pay for the return of the units. Make sure to pack it properly so that your item is not damaged. No product returned in an envelope will be accepted. We recommend shipping via Best Way service with a tracking number. INOGENI will not be responsible for damaged or lost packages, so we suggest you insure your package.

For the complete Warranty policy, click here

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