Warranty and Return Policy

INOGENI Limited 2-Year Warranty on Parts and Labour

If you purchased your product from an authorized INOGENI partner,
please contact the partner directly. (Find your INOGENI Dealers & Distributors)

Return policy for dealers and distributors

INOGENI warrants the product against material defects in materials or workmanship under normal use and service for a period of two (2) years after the date of the original purchase. During this period, INOGENI will, at INOGENI’s discretion, repair or replace a defective product with a new or recertified or equivalent product without charge to you for parts or labour.

Warranty & 30-day return policy

End-user customers who buy directly from INOGENI can return the products to INOGENI up to 30 calendar days from the date of delivery, for a refund of the product purchase price (exclu-ding shipping charges), less restocking fees of 15%.

Only items that have been purchased directly from INOGENI can be returned to INOGENI. INOGENI products purchased through other partners must be returned in accordance with their respective return and refund policy.

All returns (Warranty or 30-Day return) must have an RMA (Return Materials Authorization) number assigned by a member of the INOGENI customer service team. This number must be clearly marked on the outside of the box or the box will be refused.

Ship all returns, with original packaging and all product components, prepaid, to:

530-979 de Bourgogne Avenue,
Quebec City, QC,
G1W 2L4, Canada.

All products returned with a valid RMA number will be evaluated. The issuance of an RMA nu-mber does not guarantee credit. If INOGENI deems that a product is defective and still within the warranty period, we will do one of the following, at our discretion: repair or replace the product or credit your account. No refunds.

For products accepted for return for reasons other than defect or an error on the part of INOGENI, a standard 15% restocking fee will be charged, and the product must be received by INOGENI within 30 days of the shipment date.

The defective unit must be returned to INOGENI at the user’s expense. A Return Material Authorization (RMA) is required for all return products. Please contact support@inogeni.com to obtain an RMA number and instructions.

INOGENI will pay for shipping cost from INOGENI to the customer, worldwide, provided the product is indeed under warranty and there is no damage caused by improper installation or modification of the product.

For the complete Warranty policy, click here