HD2USB3

Yes. All of our devices are supported by the ClickShare. ClickShare will capture video from our devices at 720p@30fps using MJPEG compression. Here are some details you might be interested.

For all our devices use USB 2.0 cables and extenders to ensure the use of MJPEG.

For SHARE2 and SHARE2U:

• You can plug the devices to any USB ports on the ClickShare device.
• The SHARE2 and SHARE2U can be used as an Audio Bridge to join microphone/speaker.
• To enable 720p set the DIP switch #1 to ON under the device

For CAM300:

• You can plug the devices to any USB ports on the ClickShare device.
• You cannot use the CAM300 as a speakerphone. Only video capture is available.
• To enable 720p set the DIP switch #1 to ON under the device

For 4KXUSB3 & 4KX-PLUS:

• You must plug the device to the USB-C port on the ClickShare device.
• You can use the 4KXUSB3 as an Audio Bridge to join the microphone/speaker.

For 4K2USB3, HD2USB3 and SDI2USB3:

• You must plug the device to the USB-C port on the ClickShare device.
• You cannot use the devices as a speakerphone. Only video capture is available.

Yes. All of our devices are supported by the Kramer Connect2. Our devices can be used as a CAM300 inside Zoom and Teams apps.

*Slight detail for SHARE2U, SHARE2 and CAM300300, in order to use with Teams, make sure DIPSW#1 is ON to enable 720p video capture.

No. The INOGENI converters don’t require any external power supply. They draw its power from the USB 3.0 port. Only the 4KX-PLUS and the U-CAM have external power supplies to remain active even without USB connection to a laptop.

Find the unique ID number in the INOGENI Control App by connecting your device. It is mandatory to submit your unique identifier number in order to have the upgrade key necessary to unlock 4K functionalities.

Then, complete the application form on our website to receive the upgrade key needed to unlock the 4K features. The upgrade fee is $95 USD. Once payment is made, the upgrade key will be sent to you with instructions on how to upgrade your HD2USB3.

You need to upgrade your firmware to a version >= 5.5 in order to solve this issue.

Please use the INOGENI Control App tool available on this website with the appropriate release package.

The Windows 10 April 2018 update introduced the Camera privacy settings, which can turn off access of softwares to cameras and microphones. In order to enable this feature, you must turn it on. Click Start and then search for Camera Privacy Settings. Then turn on the Allow apps to access your camera.

You can turn on your microphone by clicking Microphone on the left pane of the window and then click on Allow apps to access your microphone.

As you may know, minimal image doesn’t include UVC/UAC driver. You have to manually specify which drivers to include inside your custom image. You need to add the following files inside the image in order to make the INOGENI product work.

WinEmb-INF-hdaudss
WinEmb-INF-wdmaudio
WinEmb-INF-usbvideo
WinEmb-INF-image
WinEmb-INF-ks
WinEmb-INF-kscaptur
WinEmb-INF-ksfilter

You can use our HID Software Kit available in the Software upgrade page in order to access the HID device of the INOGENI product. You will then have access to INOGENI product internal registers and commands. It will then be possible to do a firmware update, get firmware versions and also get the input format.

You can also have a look at the INOGEN Control App. This is a Qt C++ application.

You can install easily gstreamer using an ArchLinux distribution like Manjaro. The gstreamer source code is already in the official repositories of ArchLinux.

You can install gstreamer on Ubuntu, but it will be harder. You can do the following command lines to install gstreamer on your system.

sudo apt-get build-dep libgstreamer1.0-0 gstreamer1.0-plugins-base gstreamer1.0-plugins-good
mkdir -p ~/gst/master/prefix
cd ~/gst/master
for m in orc gstreamer gst-plugins-base gst-plugins-good ; do git clone git://anongit.freedesktop.org/gstreamer/$m ; done
mkdir ~/bin
ln -s /home//gst/master/gstreamer/scripts/gst-uninstalled /home//bin/gst-master

run the ~/bin/gst-master script to enter into the uninstalled environment

for m in orc gstreamer gst-plugins-base gst-plugins-good ; do cd $m && ./autogen.sh –prefix=/home//gst/master/prefix –disable-gtk-doc –disable-docbook –enable-introspection=no && make -j4 && cd.. ; done

Now you have an uninstalled build of gstreamer master and can run whatever pipeline you want when running the gst-master script.

In order to have an uninstalled with the 1.6 branch do the following.

cp -r ~/gst/master ~/gst/1.6
ln -s /home//gst/1.6/gstreamer/scripts/gst-uninstalled /home//bin/gst-1.6

Run the ~/bin/gst-1.6 script

for m in gstreamer gst-plugins-base gst-plugins-good ; do cd $m && git clean -dfx && git checkout 1.6 && git submodule update && cd .. ; done
cd orc
./autogen.sh –prefix=/home//gst/1.6/prefix –disable-gtk-doc –disable-docbook –enable-introspection=no
make clean
make -j4
cd ..
for m in gstreamer gst-plugins-base gst-plugins-good ; do cd $m && ./autogen.sh –prefix=/home//gst/1.6/prefix –disable-gtk-doc –disable-docbook –enable-introspection=no && make -j4 && cd.. ; done

That means the device is bricked and that you must install a driver in order to communicate with the INOGENI product again. You can use the INOGENI Control App in order to install Westbridge driver and reprogram the device completely. After the programming process, your device will be unbricked.

These applications are mirroring the video because Apple finds that more useful. Keep in mind that if you want to send your video content during a meeting, the video will appear correctly on your partner’s side.

Blu-ray players, DVD players, set-top boxes or any devices that outputs copy protected sources will not work with the INOGENI products.

For more information about HDCP, please visit https://en.wikipedia.org/wiki/High-bandwidth_Digital_Content_Protection in order to understand what HDCP is exactly.

First, try to change the video cable. If the issue is still present, please try to change the USB cable. If the issue persists, try to update your device with the latest firmware available on our website.