Question:  My INOGENI device is properly recognized in the Windows 10 device manager but I cannot get video feed from it. What can I do?

Answer: The Windows 10 April 2018 update introduced the “Camera privacy settings“, which can turn off access of softwares to cameras and microphones. In order to enable this feature, you must turn it on. Click “Start” and then search for “Camera Privacy Settings“. Then turn on the “Allow apps to access your camera“.

You can turn on your microphone by clicking “Microphone” on the left pane of the window and then click on “Allow apps to access your microphone“.

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