Using StarLeaf, you will need to have access to the switches below the device. Set SW1 to the ON position, power-cycle the unit and close / reopen StarLeaf software in order for changes to take effect.

Below the device, there are switches. You need to turn on SW1 and power cycle the unit in order to make it work with GoToMeeting.

This switch allows you to support multiple video formats over USB like 720p and 1080p. When this switch is off, 1080p is the only format supported and GoToMeeting/Webex/StarLeaf does not seem to support 1080p. GoToMeeting/Webex/StarLeaf* supports 720p. The SW1 in OFF position is the default mode. We did that in order to have maximum quality over video conferencing softwares.

* Using StarLeaf, you will need to have access to the switches below the device. Set SW1 to the ON position, power-cycle the unit and close / reopen StarLeaf software in order for changes to take effect.

Yes. All of our devices are supported by the ClickShare. ClickShare will capture video from our devices at 720p@30fps using MJPEG compression. Here are some details you might be interested.

For all our devices use USB 2.0 cables and extenders to ensure the use of MJPEG.

For SHARE2 and SHARE2U:

• You can plug the devices to any USB ports on the ClickShare device.
• The SHARE2 and SHARE2U can be used as an Audio Bridge to join microphone/speaker.
• To enable 720p set the DIP switch #1 to ON under the device

For CAM300:

• You can plug the devices to any USB ports on the ClickShare device.
• You cannot use the CAM300 as a speakerphone. Only video capture is available.
• To enable 720p set the DIP switch #1 to ON under the device

For 4KXUSB3 & 4KX-PLUS:

• You must plug the device to the USB-C port on the ClickShare device.
• You can use the 4KXUSB3 as an Audio Bridge to join the microphone/speaker.

For 4K2USB3, HD2USB3 and SDI2USB3:

• You must plug the device to the USB-C port on the ClickShare device.
• You cannot use the devices as a speakerphone. Only video capture is available.

Before 2021, the HDMI input of SHARE2U and CAM300 was limited to 1080p30. If you input a 1080p60 signal, the HDMI LED on the front panel blinks.

Note that a new upgraded version of these products that supports 1080p60 on the HDMI input will be available by mid-2021.
– SHARE2U products with serial numbers higher than SU2111xxx and SUM111xxx.
– CAM300 products with serial numbers higher than KC2111xxx and KCM111xxx.

Yes. The SHARE2U and CAM300 are compatible with UC Flex engines. However, PTZ controls are not passing through the USB cameras when SHARE2U/CAM300 is in the path. You can use our API to access PTZ controls of the USB cameras through the IP and LAN interfaces of the devices.

The application running on PC will not be able to detect the connected camera when the INOGENI device is in the path. This is a hardware limitation.

Yes, our devices are compatible with this Zoom Rooms functionality. However, you must make you have this option enabled in your Zoom account. Please visit the following page for more details.

Far End Camera Control

Devices that support PTZ control:
SHARE2U
CAM300
4KXUSB3

Yes, you can get a look at the following page for the list of known working USB 2.0 cameras.

Compatible cameras

By setting SW3 to the ON position below the device, you can set the device frame buffer frequency to 50Hz. This switch will also set the USB input capture to a valid frame rate in order to avoid any artifacts.

Yes, these modules are available under the Support – Software tools section of our website.

It is important to use USB 2.0 active adapters that claim to be USB 2.0 at 480Mbps. Generally, they come with their own power supply.

Here are some examples of such extenders:
https://sewelldirect.com/ul-link-ul10-by-sewell

Here is the link to our page of supported USB cameras.

Compatible USB 2.0 cameras

On the SHARE2/SHARE2U, since there is no AEC, the USB audio device is not detected as a speakerphone device, but as a digital audio input and speaker. This way the AEC of the soft codec, like Zoom or Teams will be enabled. An external DSP with AEC can also be used.

Yes. All of our devices are supported by the Kramer Connect2. Our devices can be used as a CAM300 inside Zoom and Teams apps.

*Slight detail for SHARE2U, SHARE2 and CAM300300, in order to use with Teams, make sure DIPSW#1 is ON to enable 720p video capture.

Yes if the application supports PTZ controls. For example, ZOOM ROOMS support PTZ controls.