1. You have to make sure that you clicked on the Apply button in INOGENI’s Control App after you are done writing the new name.
2. You must carry out a power cycle of the device.
3. In the device manager, under Camera, right-click to erase the device. Then, complete a power cycle. The friendly name should appear.
4. In Microsoft Teams, you need to Quit the session. In the task bar, right-click on the Teams icon and select Quit (just closing the page won’t work). Zoom should be okay after the power cycle

Install the latest BIOS firmware and operating system drivers on your PC to resolve this issue.

The application running on PC will not be able to detect the connected camera when the INOGENI device is in the path. This is a hardware limitation.

The Barco and INOGENI engineering teams recently collaborated together to release an application note to explain, step-by-step, how to optimize the TOGGLE BYOD/BYOM switcher in a Barco ClickShare environment.

This document describes common use cases where you can connect the Toggle with ClickShare Conference system and a variety of compute systems.

Read the complete article in the Barco knowledge base section.

• ClickShare Conference (CX-20, CX-30, CX-50) and INOGENI’s TOGGLE
  • How it works, use cases, step-by-step setup, TOGGLE configuration and tips

You can use INOGENI multi-camera mixers or switchers with Q-SYS Core processors.

The dual HDMI/USB camera mixers SHARE2, SHARE2U and CAM300 4x camera switcher are now integrated with the Q-SYS™ Platform, providing USB and HDMI multi-camera mixing capabilities. With robust control modules and seamless integration available within using the Q-SYS Designer® Asset Manager, this integration offers reduced integration time and greater flexibility for video processing solutions. Check out the detailed documentation for each plugin and enjoy seamless integration with Q-SYS solutions.

Read the application notes on Q-SYS Core for:

• SHARE2       Mix 2 HDMI/DVI cameras to USB 3.0
• SHARE2U    Mix 2 USB or HDMI cameras to USB 3.0
• CAM300         Switch 4 video camera (2USB and 2HDMI)

Yes, the TOGGLE enables BYOM/BYOD meeting with Lenovo ThinkSmart Core Full Room Kit and Lenovo ThinkSmart Core + Controller Kit.

A bundle has been developed in partnership with LENOVO, INOGENI and TD SYNNEX. This Bundle has been tested and developed to meet all technical requirements for Lenovo and the US distribution via TD SYNNEX.

Discover here the application details and how to order this bundle.

ClickShare will automatically connect to the USB speakerphone as soon as it detects it. This will then remove audio from the HDMI output. This problem can be solved by disabling the USB audio interfaces on the INOGENI device.

All you have to do is uncheck “Host USB audio” box in our app under the “Audio” tab.

No. Cisco even recommends disabling the macro if you update your CODEC to the latest version.

This is most likely a configuration issue on the Cisco codec. A quick test would be to swap the HDMI outputs (HDMI to 4KX-PLUS and PC) at the codec side to see if video shows up correctly. If this solves the issue, check again the “Web Interface setup guide” document.

Unfortunately, the ClickShare system and Toggle auto-switch feature do not work together since the ClickShare VBUS signal is always present regardless of the Standby/Sleep mode.

The next CX-50 Gen2 model will enable the TOGGLE auto-switch function. It should be available by Q3-2023.

Any HDMI splitter will work with the INOGENI, we have used the low cost ViewHD HDMI Splitter on Amazon.

Yes, you can. Be sure to use the latest avconv build by visiting https://libav.org/ in order to avoid any issues.

You can capture a 4K stream with the following command :

>> avconv -f video4linux2 -framerate 30 -video_size 3840×2160 -i /dev/video0 test4K.avi

According to some Sony A7S models, PAL will not work. If you buy this device in the US, PAL will not work. The device is known to work fine using 4K in NTSC mode.

You need to upgrade your firmware to a version >= 5.5 in order to solve this issue.

Please use the INOGENI Control App tool available on this website with the appropriate release package.

In order to use CVLC to stream video from your device, you can use the following command:

>> cvlc -vvv v4l2:///dev/video0:width=1920:height=1080 –input-slave alsa://hw:2,0 –live-caching 100 –sout ‘#transcode{vcodec=mp2v,vb=800,acodec=vorb}:rtp{sdp=rtsp://127.0.0.1:8554/}’

where “/dev/video0” is the INOGENI video device and “hw:2,0” is the INOGENI audio device. For watching the transported stream, you can issue the following command:

>> vlc -vvv –network-caching 200 rtsp://127.0.0.1:8554/

Blu-ray players, DVD players, set-top boxes or any devices that outputs copy protected sources will not work with the INOGENI products.

For more information about HDCP, please visit https://en.wikipedia.org/wiki/High-bandwidth_Digital_Content_Protection in order to understand what HDCP is exactly.

We suggest to use the latest USB 3.0 driver from your computer manufacturer if you have Windows 7. We also suggest to use the latest drivers for your computer chipset and your graphic card in any operating system. In summary, please use the latest drivers from your manufacturer!

The INOGENI dongles do not record video or audio internally.

INOGENI products don’t change the synchronization between the audio and the video. Incoming audio and video must be synchronized, or you must synchronize them after the INOGENI products. When using a DSLR, an external microphone may introduce delay because the signal is processed in the camera. A wireless microphone takes more processing time to encode, transmit, decode and then place the audio signal. This may cause an audio delay. Simplest workaround: Modify the captured file and generate another file with a negative audio delay.

Yes, both the Icron Spectra 3001 active cable and Spectra 3022 fiber optic USB 3.0 extenders were tested and work perfectly well with INOGENI converters.

First, try to change the video cable. If the issue is still present, please try to change the USB cable. If the issue persists, try to update your device with the latest firmware available on our website.

In the Adobe Connect software, you have to select Meeting / Preferences… and in the Video section choose Wide Screen (16:9) option. This will solve your issue.

First of all, make sure that the input format of your video source matches the one on the USB side, which is on the Mac. Second, make sure to disable the underscan/overscan setting on your graphic card, which is on the Windows side. This setting seems to be the cause of this letterbox.

You must provide a format to VLC in order to get video. In the video size box, you can write down 1920×1080 in order to capture 1080p.

>> ffmpeg -f v4l2 -framerate 30 -video_size 3840×2160 -i /dev/video0 out.mp4

>> ffmpeg -f dshow -rtbufsize 1500M -video_size 3840×2160 -i video=”1714-INOGENI 4K2USB3″:audio=”Digital Audio Interface (1714-INOGENI 4K2USB3)” –q 4 output.avi

Replace the device names by the ones listed when you issue the following command:
>> ffmpeg -list_devices true -f dshow -i dummy

Yes, it does. Devices like an Apple TV, Chromecast or Fire TV encrypt their video output and the INOGENI dongle cannot decode from them. Most of Blu-ray players encrypt their output even if the content is not HDCP-compliant.

Please contact us to know which customization we can offer for this product.

The warranty if 2 years after the date of purchase.

Click here for INOGENI warranty details

As you may know, minimal image doesn’t include UVC/UAC driver. You have to manually specify which drivers to include inside your custom image. You need to add the following files inside the image in order to make the INOGENI product work.

WinEmb-INF-hdaudss
WinEmb-INF-wdmaudio
WinEmb-INF-usbvideo
WinEmb-INF-image
WinEmb-INF-ks
WinEmb-INF-kscaptur
WinEmb-INF-ksfilter

Yes, it is possible. You can use the following command line in order to capture & preview your video from the INOGENI product.
>> ffmpeg -f dshow -rtbufsize 1000000k -s 640×480 -r 30 -i video=”1714-INOGENI 4K2USB3″ -an -c:v libx264 -q 0 -f h264 – | ffmpeg -f h264 -i – -an -c:v copy -f mp4 file.mp4 -an -c:v copy -f h264 pipe:play | ffplay -i pipe:play

Replace the device names by the ones listed when you issue the following command:
>> ffmpeg -list_devices true -f dshow -i dummy

View the Product and Tech specs tab to learn more about what is included in your purchase.

Click here for the list of our products

Find the unique ID number in the INOGENI Control App by connecting your device. It is mandatory to submit your unique identifier number in order to have the upgrade key necessary to unlock 4K functionalities.

Then, complete the application form on our website to receive the upgrade key needed to unlock the 4K features. The upgrade fee is $95 USD. Once payment is made, the upgrade key will be sent to you with instructions on how to upgrade your HD2USB3.

Yes, these modules are available under the Support – Software tools section of our website.

We support VGA, component and composite video on each of our analog capture devices.

If your device has a VGA input, you must use a VGA to component adapter in order to capture your component source. If your device has a DVI input, you must use a DVI to component adapter in order to capture your component source. You can capture composite video if you use the green connection of the same adapter.

Note that the DVIUSB product does not support analog video.

Yes, we support USB 2.0 on all of our products. However, since the USB 2.0 bandwidth (480Mb/s) is less than the USB 3.0 bandwidth (5Gb/s) , you will not be able to handle Full HD capture. You will need to reduce your resolution and frame rate in order to have an acceptable content.

We designed an application in order to control SHARE2/2U or CAM series devices using the USB or LAN interface. You can get the INOGENI Control App in the Support – Software tools section of this website.

It is very important to use a well-made USB 3.0 cable, like to one included in the INOGENI package. Our tests revealed that the device is more robust to USB low level errors using a certified USB 3.0/SuperSpeed cable than a regular USB 3.0 cable. Low level errors are responsible of the video freeze and detection problems.

By setting SW3 to the ON position below the device, you can set the device frame buffer frequency to 50Hz. This switch will also set the USB input capture to a valid frame rate in order to avoid any artifacts.

Yes, the SHARE1 offers two video interfaces over USB in order to capture two video streams simultaneously.

– If you capture two 1080p60 feeds, the frame rate on both stream will drop to 30.
– If you capture 1x 1080p60 and 1x 720p60 feeds, the frame rate of the 1080p60 stream will drop to 30.

As soon as you stop 1 stream, you will have full bandwidth on the other stream.

Yes, you can get a look at the following page for the list of known working USB 2.0 cameras.

Compatible cameras

Yes, the SHARE2 and all INOGENI converters are compatible with this software.

You can install easily gstreamer using an ArchLinux distribution like Manjaro. The gstreamer source code is already in the official repositories of ArchLinux.

You can install gstreamer on Ubuntu, but it will be harder. You can do the following command lines to install gstreamer on your system.

sudo apt-get build-dep libgstreamer1.0-0 gstreamer1.0-plugins-base gstreamer1.0-plugins-good
mkdir -p ~/gst/master/prefix
cd ~/gst/master
for m in orc gstreamer gst-plugins-base gst-plugins-good ; do git clone git://anongit.freedesktop.org/gstreamer/$m ; done
mkdir ~/bin
ln -s /home//gst/master/gstreamer/scripts/gst-uninstalled /home//bin/gst-master

run the ~/bin/gst-master script to enter into the uninstalled environment

for m in orc gstreamer gst-plugins-base gst-plugins-good ; do cd $m && ./autogen.sh –prefix=/home//gst/master/prefix –disable-gtk-doc –disable-docbook –enable-introspection=no && make -j4 && cd.. ; done

Now you have an uninstalled build of gstreamer master and can run whatever pipeline you want when running the gst-master script.

In order to have an uninstalled with the 1.6 branch do the following.

cp -r ~/gst/master ~/gst/1.6
ln -s /home//gst/1.6/gstreamer/scripts/gst-uninstalled /home//bin/gst-1.6

Run the ~/bin/gst-1.6 script

for m in gstreamer gst-plugins-base gst-plugins-good ; do cd $m && git clean -dfx && git checkout 1.6 && git submodule update && cd .. ; done
cd orc
./autogen.sh –prefix=/home//gst/1.6/prefix –disable-gtk-doc –disable-docbook –enable-introspection=no
make clean
make -j4
cd ..
for m in gstreamer gst-plugins-base gst-plugins-good ; do cd $m && ./autogen.sh –prefix=/home//gst/1.6/prefix –disable-gtk-doc –disable-docbook –enable-introspection=no && make -j4 && cd.. ; done

We tested the camera with our INOGENI 4K converter: we were able to grab at 1080P60 and even at 4K@24FPS without problems. Visit http://vsnmobil.com/products/v-360/conferencing for more details.

Yes, you can capture 4K under OS X. You must make sure you are running under macOS High Sierra (10.13) in order to detect 4K capture resolutions. Applications like OBS will detect 4K resolution.

The INOGENI product can downscale from 4K to 1080p using the hardware video scaler. The device will scale the input to anything what the user has selected on the application side.

This is the pipeline I’ve come up with on my Ubuntu Trusty GNU/Linux system. Of course, it can be customized with the device name/width/height/framerate of your choice:

gst-launch-1.0 v4l2src device=/dev/v4l/by-id/usb-INOGENI_1132-INOGENI_4K2USB3_01C31132-video-index0 ! video/x-raw,width=1920,height=1080,framerate=60/1 ! autovideosink pulsesrc device=alsa_input.usb-INOGENI_1132-INOGENI_4K2USB3_01C31132-03-D4K2USB3.analog-stereo ! autoaudiosink

That means the device is bricked and that you must install a driver in order to communicate with the INOGENI product again. You can use the INOGENI Control App in order to install Westbridge driver and reprogram the device completely. After the programming process, your device will be unbricked.

These applications are mirroring the video because Apple finds that more useful. Keep in mind that if you want to send your video content during a meeting, the video will appear correctly on your partner’s side.

Yes, you can use the following tested 4K cameras:

Sony A7S
Sony A7R
Sony A7 III
Sony RX0
Panasonic GH4
VSN Mobil V.360

+ View list of compatible cameras

You can use our HID Software Kit available in the Software upgrade page in order to access the HID device of the INOGENI product. You will then have access to INOGENI product internal registers and commands. It will then be possible to do a firmware update, get firmware versions and also get the input format.

You can also have a look at the INOGEN Control App. This is a Qt C++ application.

Yes. You can check the following sample code in order to try the INOGENI with OpenCV v2.4.9. Please note that the current sample code will only work with YUY2 (4:2:2) formats. In order to capture formats like NV12/YV12/I420, you must install ffdshow, which is a codec mainly used for decoding of video. This application will be able to decode these 4:2:0 formats.

Please also note that this software installation can be irrelevant on some systems.

Install it if you run into issues if you are using the OpenCV sample code as is.

HDMI is electrically compatible with the CEA-861 signals used by digital visual interface (DVI), no signal conversion is necessary, nor is there a loss of video quality when a DVI-to-HDMI adapter is used. Even if both DVI and HDMI are electrically compatible, the content of these standards are different. The INOGENI converter decodes both DVI and HDMI content. You only need to connect a simple adapter to grab HDMI content.

The INOGENI dongle has an intrinsic 2-frames delay. There will be another delay introduced by the UVC driver of the operating system. In 1080p60 -> 1080p60, we can have a minimum of 66ms delay between the HDMI input and the rendered stream. In 4K30 -> 4K30 I420, we can have a minimum of 133ms delay between the HDMI input and the rendered stream. In order to reduce this latency, be sure to use the simplest application with the simplest video graph.

It is important to use USB 2.0 active adapters that claim to be USB 2.0 at 480Mbps. Generally, they come with their own power supply.

Here are some examples of such extenders:
https://sewelldirect.com/ul-link-ul10-by-sewell

The black screen often means that the input sources are HDCP-compliant. Blu Ray players, Apple TV, digital receivers and MHL devices are always HDCP-compliant sources. The INOGENI products are not able to decode such sources.

You can use the AVRecorder sample code in order to do that. It is based on “AVFoundation” framework, compatible with OS X and iOS operating systems.

Yes. There is a maximum of 2-frames delay introduced by the dongle due to its frame buffer.

First, be sure to use all up-to-date drivers on your computer. Even if the INOGENI converter does not need any specific driver, other computer’s components do.

Second, install all updates of your operating system.

Third, be sure that the selected frame rate inside your grabbing tool match the input video frame rate. If not, you will experiment drop frames.

Fourth, try to connect the INOGENI to another USB 3.0 port.

Finally, avoid any other intensive tasks on your computer while you are grabbing.

You have to update your INOGENI device to a release version equal or greater than 3.08. After the update, your device will be detected in Lync 2013.

One (1) stereo uncompressed audio source is supported.

You must have at least the following specifications:

• 4GB of RAM
• Intel Core i5 or equivalent
• SSD drive (SATA III @ 6Gb/s) for uncompressed video recording
• Graphic card with its own memory, which is not shared with the OS

We recommend Intel and Renesas chipsets. We also tested the INOGENI devices with external cards, like the 2-ports USB 3.0 to PCIe (PEXUSB3S2) and the 4-ports USB 3.0 to PCIe (PEXUSB3S400) and both of them offer excellent performance.

No. The INOGENI converters don’t require any external power supply. They draw its power from the USB 3.0 port. Only the 4KX-PLUS and the U-CAM have external power supplies to remain active even without USB connection to a laptop.

Some solid state drives offer an impressive RD/WR performance. We recommend the 240GB SanDisk Extreme II SSD drive (SDSSDXP-240G-G25).

The INOGENI products was designed to use the standard Windows UVC (USB Video Class) drivers and DirectShow SDK. They don’t require other drivers or SDK. They work with any applications that uses DirectShow. You can use the examples provided in the Windows SDK under the section multimédia/directshow.

You can use our HID Software Kit available in the Software upgrade page in order to access the HID device of the INOGENI.

You can also get our Sample Capture application source code which is written in VB.NET.

You can also get the Directshow capture samples source code which are in C/C++ and are provided in the Windows SDK.

Over GitHub, you can access Windows Universal samples codes provided for Windows.

First, you have to match the input format to the format sent to VLC Media Player. For example, if you send a 720p60 format from the camera, you have to set the dongle to 1280×720:
Open VLC.
Click Media >> Convert/Save.
Select Capture device tab.
Select INOGENI as the video and audio device name.
Type 1280×720 in the video size box.
Click Convert/Save button.
Choose the destination file and click Start.
You can adjust compression settings by clicking the Edit selected profile button, it’s up to you.

Even if the INOGENI converter has been thoroughly tested, new motherboards and USB 3.0 chipsets can lead to minor problems. INOGENI always work hard to correct minor bugs reported by users by releasing new firmware updates. Also, we are still adding new features to our product. Be sure to check for firmware updates at this website, especially when you experiment problems with your device.

Look at the Release Notes file inside the firmware release package to know how to update the firmware of your device.

You can also refer to the Software Upgrade.

You can’t capture it live in Adobe Premiere Pro. You can, if you save it to a supported format, import it into Premiere Pro and edit it. So it depends on the software you use to capture it. Meanwhile, Adobe Premiere Elements is supported

No. The INOGENI products was using the UVC driver provided by the operating system. If you are on a Windows 7 operating system, be sure to have the latest driver for your USB controller. In a Windows 8 operating system, the USB drivers are provided by Microsoft, so make sure to install the latest Windows updates.

4K capture is not possible on OS X because it is related to OS X. Using your Mac with Windows/Linux to capture 4K will be possible.

You can of course use your Mac to capture 1080p with QuickTime//ffmpeg under OS X because the 4:2:2 format is supported under OS X. You can also use ProRes.

You cannot capture 4K under OS X for the moment, the pixel format in 4K is not supported. You can capture 4K under Linux and Windows. You can capture 1080p 4:2:2 under OS X without problems. This MacBook Air has sufficient hardware to capture 1080p and 4K.